Families & Support Coordinators

Partnership in Support Coordination

We collaborate closely with families, guardians, and APD support coordinators to evaluate service fit, verify authorizations, and coordinate mobile support across Hillsborough County.

5 Steps

Transparent intake process

Hillsborough

County mobile support

Secure

Communication protocols

Intake Pathway

Our Five-Step Referral Protocol

01
02
03
04

Initial Contact

General Review

Authorization Verification

Staffing Fit Check

Reach out by phone or email to discuss general service needs, geographic availability in Brandon, Riverview, or Valrico, and overall support requirements.

We discuss general service needs without collecting sensitive personal health information through unsecured web channels.

We verify applicable eligibility, service authorizations, and approved support plan requirements through secure communication.

We determine whether our mobile support model and current staff availability can appropriately meet the individual's daily living and community goals.

Information Security

Please do not submit diagnoses, Medicaid identification numbers, medical records, or detailed support plans through unsecured online forms. Our team will guide you through secure communication channels when detailed documentation is required.

Compliance & Privacy Protocol

Discuss a Potential Referral Today

Connect directly with our team to discuss service availability, support authorizations, and collaborative care planning across Hillsborough County.